Regional housebuilder Harron Homes hires former NHQB director Amy Wright to lead customer service updates ahead of UK housing reforms.
Regional housebuilder Harron Homes has appointed Amy Wright as its new Group Customer Experience Director. Wright, previously the Operations Director at the New Homes Quality Board (NHQB), will oversee the customer journey across the company's developments in Yorkshire and the North Midlands.
The creation of the role comes as the UK housing sector faces impending regulatory reforms designed to raise standards for new-build buyers. Wright's background with the NHQB positioning her to align internal processes with updated consumer codes and framework expectations.
Driven by parliamentary scrutiny and evolving ombudsman frameworks, housebuilders across the UK are restructuring internal operations to ensure compliance with strict build-quality guidelines and aftercare obligations. Harron Homes' decision to recruit from the sector's regulatory body reflects a broader industry movement toward proactive compliance before mandatory statutory shifts take full effect.
Enhancing customer service protocols directly affects sub-contractors and site management, as housebuilders focus on reducing snagging lists and preventing costly post-handover rectifications.
What does this mean for a UK tradesperson or DIYer actually buying this kit — does it change what they should pay, buy, or watch out for?
For self-employed tradespeople and sub-contractors working on new-build developments, this shift signals tighter quality control and stricter sign-off procedures on site. Builders working for developers like Harron Homes should expect more rigorous inspection of first and second-fix work, as developers seek to eliminate defects before handover. While this does not directly impact retail material prices or tool purchasing, trades working on regional housing sites may need to factor more time into quotes for compliance paperwork, detailed snagging checks, and adherence to updated site hand-over protocols.
Reported by Housebuilder & Developer — original article
Price alerts on the kit you're watching, plus the deals our team files each day.
Create a free account